Missing item reported after delivery scan

A customer says one item was missing from a delivered order. The case has enough context to review, but the evidence is not complete enough to decide automatically.

Value at issue: £128.00
Owner: Unassigned
Updated: 09:20 UTC

Evidence neededRead only

Guided case state

Start with the case, not a chart

Step 1 of 5

A case enters from a connected support workflow. The first view leads with what happened, what is at stake, and what still needs a decision.

Case: Missing item reported after delivery scan
Order: Order 1048 · £128.00
Customer context: 2 prior support cases in 120 days
Current state: Evidence review required

Request: Canvas jacket · 1 of 2 items reported missing